Return | Exchange | Repair

Sorry something wasn’t quite right with your order! 

Returns/Exchanges of undamaged jewelry will be accepted within 7 days of receipt of your original order. Repairs are done free of charge within the first 30 days. Please fill out this linked form and include it in your return package. You may ship item(s) back however you like, but you are responsible for the shipping costs. Please send packages to:

made. 

2101 Sanford Dr. 

Little Rock, AR 72227

If your order was incorrectly filled, flawed, or damaged upon receipt, please email info@madelr.com immediately. If you need a repair or chain replacement after 30 days, please email info@madelr.com before sending the item to us so that we can properly assess the issue. These repairs will be done on a case-by-case basis and will incur a charge. 

Please allow 4-7 business days for your Return, Exchange, or Repair to be processed. If returning, please note that it may take even longer for your refund to appear on your bank statement. 

Note: If you haven’t received your package after being notified of shipment, then please contact us by sending an email to info@madelr.com. Store credit will be issued on lost packages after USPS tracking shows 30 days of no movement. Orders marked as delivered by USPS cannot be credited.

*All shipping costs are the customers responsibility and will not be refunded.*